FAQs

Orders & Returns

How can I pay for my online order? 

We accept payments using Mastercard, Visa, American Express, Diners Club, Coles Group Card and Coles MasterCard. Unfortunately we do not accept Cheques, Money Orders, Gift Cards or flybuys points as online payment methods.

I can't find the product I'm looking for. What can I do?

If you can't find a product you are looking for, please jump onto our real time chat with one of our online specialists, who can either help you locate what you are looking for, or find something even better!

Can I return my online order?

Yes. We offer the option of returning your order to your local Liquorland store, alternatively we can organise for the products to be collected from you. We're confident that our products represent excellent value for money, and we're proud to guarantee every product you buy. If you're not satisfied with a purchase you've made online or on the phone, just call us on 1300 300 640 or email  customerservice@liquorland.com.au within two weeks of receiving your order. View our terms and conditions for more information.

If you receive your online order and then change your mind, exchanges can be possible at the discretion of Liquorland Service within a week of accepting the delivery . Please be aware that in the event of an exchange, any additional delivery charges will be at your own expense. We can only provide an exchange as an option if all products are in their original packaging and condition.  

Delivery

View information regarding our various delivery options here.

Specials & Pricing

Why are some prices advertised online different to prices advertised in store? 

Some offers are available in Liquorland stores only and some offers are available online only. When we advertise these offers we will state if they are only available online or only available in-store.

My Account

How can I update the contact details on my online account? 

It's easy to update any of your contact details online.
After log in;

  • - Click on the 'My account'  in the global navigation.
  • - Once you are in the 'Account Details' section, you have the option to update your name, email, date of birth, flybuys number, contact number and password.
  • - After you've made the necessary updates, scroll down and click 'Save Changes'.

Please note that if you change your email address online, you must use the new email address to log in from that point onwards.

flybuys

How can I earn flybuys points for my online purchases? 

To make sure you're getting the most out of your online purchases, register your flybuys membership number on your online account. This can be done by using 'My Account', then updating your flybuys number on the 'Account Details' tab. You can also add your flybuys number to your order on the 'View Cart' page during checkout.

When will my flybuys and Bonus flybuys points appear on my statement? 

Please allow up to 4 weeks from the day your online order is placed for your flybuys points to appear on your statement.

In Store Enquiries

I have an issue with something I experienced in a Liquorland store. Who can help me? 

Coles Customer Care are the Liquorland store experts, and will be able to help you with all of your store-related enquiries. They can be contacted by calling 1300 300 640, or by emailing customerservice@liquorland.com.au.

Click & Collect

How long after ordering can I collect my order? 

Customers will receive notification by text message within 30 minutes of their order being transacted online, provided collection is within the opening times of the Click & Collect store.

Are orders able to be placed at any time?

Yes, your order will be prepared for collection within the opening times of the Click & Collect store. These will be visible pre and post purchase and a text message will be sent when the order is ready for collection.

Can I nominate an individual to pick up the order?

Yes, during the checkout process you are able to nominate the individual who can collect the order on your behalf. Communication regarding when the order has been prepared will be sent to the individual placing the order. The person collecting the order must be over 18 years of age, and photo identification must be produced when collecting all Click & Collect orders.

Can I change my order?

We will always be on hand to help wherever possible to ensure you have a smooth Click & Collect experience. Please call our friendly customer contact centre on 1300 300 640 to discuss options including refunds and new orders.

Will my purchase be chilled?

If requested, we will always endeavor to provide chilled stock where available, although this is unfortunately not guaranteed due to store capacity. 

Can my Click & Collect purchase be gift-wrapped?

Gift packaging is not available at this point in time for Click & Collect purchases, although we do offer a range of gift bags in store.

Do limits apply to Click & Collect orders?

Limits apply per customer per day to Click & Collect orders: 60 bottles per wine; 5 cartons per beer, cider and pre mixed drinks and 12 bottles per spirit. Please call us for orders bigger than our listed limits and we can help facilitate your purchase.

Refunds and Returns

For all returns and refunds you must provide evidence of purchase. A receipt must be provided to refund the item(s). The following conditions apply:

  • - Items must be refunded using the same method of payment as the original transaction
  • - Items are refunded at the price of purchase
  • - Items must be returned within 28 days of purchase
  • - Items must be unopened
  • - The items must be in re-saleable condition e.g. no damaged cartons/bottles/cans
  • - If cartons of beer/RTD’s were purchased, they must be returned as full cartons

In store purchases

If at any time you are not satisfied with the quality of the goods you have purchased, you may call the Liquorland customer service team on 1300 300 640 and a customer service representative will assess your request for a credit or refund of the purchase price. Goods may be accepted for return in Liquorland's absolute discretion. No goods will be acceptable for return unless they are in a saleable condition. Liquorland may only accept returns of complete cartons of beer and pre-mixed drinks. Food items cannot be returned.

Online and phone orders

Money Back Guarantee - We're confident that our products represent excellent value for money, and we're proud to guarantee every product you buy. If you're not satisfied with a purchase you've made online or on the phone there are two options available. 

  • - The order can either be returned to your nearest Liquorland store (providing your Tax Invoice as proof of purchase) 
  • - You can arrange for the order to be collected from you, just call us on  1300 300 640 or email within two weeks of receiving it. 

View our terms and conditions.

If you receive your online order and then change your mind, exchanges can be possible at the discretion of Liquorland customer service within a week of accepting the delivery. Please be aware that in the event of an exchange, any additional delivery charges will be at your own expense. We can only provide an exchange as an option if all products are in their original packaging and condition.